FAQs


Can I use Discount Codes with Warehouse Sale Items?

No. In short !. Discount codes are for those purchasing full priced items. If you use a discount code during our Warehouse sale you will be offered to pay the amount you discounted or cancel your sale. We can only hold your purchase for 24hrs.

 

 

How much is postage?

We supply Free EXPRESS POST to all you Australians who order over $50! Express post under $50.00 is  $7.95, Standard is $5.00 and Registered is $2.95 (purchases above $300 is registered by us) and Express + Registered combined is $9.95. International postage (New Zealand) - Flat rate $15. Check out our Shipping page for more info.

 

I Live outside of New Zealand + Australia - How Much Is Shipping for me?

We quote you based on your order. Send us an email info@justalocalstore.com with your details + what you wish to purchase + we will get back to you. We generally answer queries within 12 hours.

 

How long does shipping take?

We do our best to get it to you within 1-3 days after processing your order. It does depend on where we are posting to. So although we try to make it within 1-3 days please allow up to 5 business days. We don't like waiting too long for things either! Check out our Shipping page for more info.

  

Can I use my SUBSCRIBE30 discount with Sales?

SUBSCRIBE30 discounts are valid with full priced purchases only, with the occasional sale. This will be stated at the bottom of the homepage.

 

Can I Refund/Exchange my purchase?

Please head over to our Refunds + Exchanges page! It should answer all your questions.

 

How can I see where the donations go?

We want you to know us much as we do about these donations! We have set up a page - Justa Donation - that will keep you up to date on how much is being donated each month. We will also do a Blog once a month so you can see where it's going and what good it's doing!

 

Will I receive a paper invoice with my products?

No, you won't. We won't be printing any invoices off as they are sent directly to your email after you purchase.! We hope that's OK!

 

How/Where do I apply my coupon code/discount/gift card?

 The code is entered during the checkout process on the right hand side of the checkout page. If you are checking out with Paypal, you may need to enter your payment details first, but don't worry - you can still apply the discount afterwards. If you have any issues - email us - info@justalocalstore.com X x

 

Are Sale Items Able To Be Further Reduced By Discount Codes?

When we run sales no other offers are valid in conjunction with these sales.